1. INTRODUCTION
Mushroom Masters Australia (website URL address: https://mushroommasters.com.au/ appreciates your business and trust. We are a Western Australia based company, growing produce and creating products to enhance the lives of those we sell our products to. Please read this Privacy Policy and our Terms and Conditions providing consent to all aspects in order to have permission to use our services.
MEDICAL AND PHARMACEUTICAL DISCLAIMER
The Information About Mushrooms and Related Products contained on this website is for general information only. This website is not to be used as a substitute for medical advice, diagnosis or treatment of any health condition or problem.
Our mushrooms are sold as fresh, organic, home grown and healthy foods. We hold appropriate licensing issued by both state and local governments, as well as other agencies as may be applicable to Western Australian law.
Some of our products are sold as dietary supplements. We do not maintain that these supplements have any specific effect or use other than that they may have similar effects to consuming mushrooms in traditionally used ways, orally through foods, tea, tincture and dehydrated ingredients.
Users of this website should not rely on information provided on or emanating from this website for their own health problems, diagnoses, comparisons or queries. Any questions regarding your own health should be addressed to your own physician or other qualified healthcare provider.
Mushroom Masters Australia makes no warranties nor express or implied representations whatsoever regarding the accuracy, completeness, timeliness, comparative, controversial nature or usefulness of any information contained or referenced on this website.
Mushroom Masters Australia does not assume any risk whatsoever for your use of this website, the information contained herein and/or any actions you might take, including making purchases of our products, preparing and consuming recipe ideas or in any other area of risk.
Personal and health information changes frequently and therefore information contained on this website may be outdated, incomplete or incorrect as it applies to you or other you are acting for.
Some statements made about products may not have been evaluated by the Therapeutic Goods Administration. Use of this website does not create an expressed or implied physician-patient relationship – we are not medical practitioners in or of any medical field. We are farmers.
Mushroom Masters Australia does not record specific website user information and does not contact users of this website unless requested to do so. Any contact made cannot be in furtherance to medical or pharmaceutical advice of any type.
You are hereby advised to consult with a physician or other professional health-care provider prior to making any decisions or undertaking any actions or not undertaking any actions related to any health care problem or issue you might have at any time, now or in the future.
In using this website you agree that neither Mushroom Masters Australia nor any other party is or will be liable or otherwise responsible for any decision made by you or on your behalf, or any action taken or any action not taken due to your use of any information presented at this website, whether a product is requested, ordered or purchased or not.
2. DATA COLLECTED
DATA STORAGE LOCATION
We are a Western Australian based company and operate web servers hosted in Melbourne, Australia. Our hosting provider adheres to the Australian Government’s Online Hosting Guidelines and Regulations, ensuring that your data is securely stored and compliant.
REGISTRATION DATA
If you register on our website, we store your username, your email address and any additional personal information added to your user profile. You can see, edit or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information. We cannot see passwords or credit card details other than the last four digits of the card used.
PURCHASE DATA
To receive product support, you have to have one or more purchases through our market stalls or our website. These purchases will be stored together with support expiration dates and your personal information. This is required for us to provide you with product support and other customer services related to our products.
COMMENTS
When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
CONTACT FORM
Information submitted through the contact form on our site is sent to our company email, where we can access the information and text you provide in the form.
These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
GOOGLE ANALYTICS
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalised data is stored. If you would like to opt-out of Google Analytics monitoring your behaviour on our website please use this link: Google Analytics Opt-out.
CASES FOR USING THE PERSONAL DATA
We use your personal information in the following cases:
- Verification/identification of the user during website usage;
- Providing Aftersales Assistance;
- Sending updates to our users with important information to inform about news/changes in policies, locations and events the customer has elected to be involved with;
- Checking the account activity in order to prevent fraudulent transactions and ensure the security regarding our customers personal information;
- Customising the website to make your experience more personal and engaging;
- Guaranteeing overall performance and administrative functions run smoothly.
3. EMBEDDED CONTENT
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:
The Facebook page plugin may be used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
X (TWITTER)
We may use the X (Twitter) API to display our tweets timeline on our site. X has its own cookie and privacy policies over which we have no control. Your IP is not sent to an X server until you consent to it. See their privacy policy here: X Privacy Policy .
YOUTUBE
We may use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
4. COOKIES
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. WHO HAS ACCESS TO YOUR DATA
If you are not a registered client on our site, there is no personal information we can retain or view regarding you.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our authorised staff members when they (in order to provide support) need to get the information about the client accounts and access.
6. THIRD PARTY ACCESS TO YOUR DATA
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Australia Post and other delivery platforms, Square for payments and Google as mentioned above.
7. HOW LONG DO WE RETAIN YOUR DATA
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognise you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. SECURITY MEASURES
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorisation.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will send emails to advise users to reset passwords if needed.
9. YOUR DATA RIGHTS
GENERAL RIGHTS
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other services to you.
YOUR PRIVACY RIGHTS
Your privacy is critically important to us. Going forward with the Privacy Act (CTH) we aim to support the highest privacy standards. Mushroom Masters Australia permits residents of Australia and its territories to use its Service. Therefore, it is the intent of Mushroom Masters Australia to comply with the Privacy Act (CTH) and all associated guidelines, regulations and amendments.
10. THIRD PARTY WEBSITES
Mushroom Masters Australia may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by Mushroom Masters Australia and you release us from any liability for the conduct of these third party websites.
All social media links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.
Please be aware that this Privacy Policy, Terms and Conditions and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. Mushroom Masters Australia bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES
At times it may become necessary or desirable to Mushroom Masters Australia, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent or criminal activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of Australia.
12. AMENDMENTS
We may amend this Privacy Policy, Terms and Conditions from time-to-time. When we amend our Privacy Policy, Terms and Conditions we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our website and associated services.